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I think the only thing you can do is contact the helpdesk. I have sent back my faulty circle and I am still waiting for a response. And so I have still no replacement for my DOA. Their products are fine, but the support is horrible. Thank you... for the bad News :| Yep, you´re right, the product lo...

Hi there, I would love to use my first post for something better but... unfortunately I´ve just received and installed my plugwise kit... and I´m having the same problem; 1 lazy circle Not the end of the world (I would prefer anyway that all them were fine) but after reading you I´m a bit scared abo...