Smile Problem

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Smile Problem

Postby andyh » Sun Nov 29, 2015 11:05 pm

I have a Smile installed to monitor a ground source heat pump. The unit has already been returned once to Plugwise for repair as it stopped recording data. It has now happened again after a couple of months of use. I've been told by Plugwise support that the only way to get it working again is to carry out a 15sec reset which they say will delete all the recorded data. However I have been given incorrect and misleading information from Plugwise before.

Can anyone advise on this issue and offer any help to get the Smile recording data again?
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Re: Smile Problem

Postby andyh » Tue Dec 01, 2015 8:33 pm

I'm still struggling with this and cannot get any support from Plugwise. They claim the Smile requires development and isn't working as they hoped. The development team seem uninterested in fixing the problem. I've attempted to connect the Smile to Source but Source isn't recognising the Smile even though I can login to the HTML interface. Whatever I do the Smile won't connect to Source.

I've tried the suggested 15sec reset by holding down the black button on the Smile for 15sec but this has no effect.

Please can anyone help?
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Re: Smile Problem

Postby evanagomes » Fri Mar 15, 2019 5:33 am

I am also facing this type of issue on my iOS. This issue is really very annoying. Actually I am facing iTunes error. Please help me with proper solution.
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Re: Smile Problem

Postby Akatar » Fri Mar 15, 2019 7:06 pm

andyh wrote:I'm still struggling with this and cannot get any support from Plugwise. They claim the Smile requires development and isn't working as they hoped. The development team seem uninterested in fixing the problem. I've attempted to connect the Smile to Source but Source isn't recognising the Smile even though I can login to the HTML interface. Whatever I do the Smile won't connect to Source.

I've tried the suggested 15sec reset by holding down the black button on the Smile for 15sec but this has no effect.

Please can anyone help?


You can't connect the smile to the source software anymore, plugwise stopped the support for the source. because you have to connect the smile to the source one time with it's id number. source connects to the plugwise server to check if the id is a smile… and that server is not working anymore.
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Re: Smile Problem

Postby Karell » Tue Apr 02, 2019 6:23 am

i can read out the smile just normal with plugwise pro plugin...

but right now after hs.500 the plugin crash and make all other plugins unresponsable... thats really sad because i have many many plugwise devices they get unusable while the developer who quit just ignores my messages to make it open source... this is really bad and i don't like it..


regards
Donaties altijd welkom https://goo.gl/Fii2mo
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