I have a Smile installed to monitor a ground source heat pump. The unit has already been returned once to Plugwise for repair as it stopped recording data. It has now happened again after a couple of months of use. I've been told by Plugwise support that the only way to get it working again is to carry out a 15sec reset which they say will delete all the recorded data. However I have been given incorrect and misleading information from Plugwise before.
Can anyone advise on this issue and offer any help to get the Smile recording data again?