by bartbakels » Wed Nov 02, 2016 9:38 am
Rien,
Yeah, last 2 months, the toon servicecenter was offline for 3 weeks, and now and then down as well. Just check there forums and facebook, and you will see a lot of comments from users about his. There were even users which where on vacation , and there heating systems heated there houses to 21 degrees which they could not control anymore, because there toon needed localcontrol and a reset.
In addition the servicedelivery, customerservice, helpdesk support are not understanding, and or helpful (even an understatement). As you can imagine this created a lot of frustration at my side, so I transferred all energy delivery contracts to another supplier. My new solution will be the P1 plugin from stefxx (already in place) and an Nest thermostat.
so sorry, but if any support is needed, please feel free to contact me.
regards
Bart
Software: HS3, HStouch, Plugwise , BLBackup, BLLatestImage, Zwave, JowiHUE, PHlocation, Netcam, Harmony Plugin, ThinkingCleaner, HSPhone, Eneco Toon Script, Pushover, Visonic Powermax LV Interface
(ON ESXI )on NUC