Update failed

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Update failed

Postby buddybuilder » Mon Jul 15, 2019 8:44 pm

Dear techguru's,

I recently moved in a new house where the previous owner left me a Toon 1. I noticed that there was an update available so i let it update. At the end of the update i got pink screen with Update failed, please contact support [execute-erro-opk-upgrade] I don't have Eneco so asking them for help won't get me far.

I shutdown the Toon and let it boot up again. But it now it's stuck loading at around 25%.

I have been swooping around this form but i didn't really came across my issue(which probably did 1000x times).

So i was hoping you guys could help with fixing it. Is it possible to reinstall it in the state it's in?


Thanks in advance,

Kees
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Re: Update failed

Postby mAiden » Tue Jul 16, 2019 8:08 am

Hi,

You can send me a PB, will be happy to help you via teamviewer. :)
For this your Toon will need to connect to either a raspberry pi or a USB 3v3 UART.
Otherwise you have to send it to me so i can fix it, or to 1 of the members of TSC who can also make it for you.
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Re: Update failed

Postby TheHogNL » Tue Jul 16, 2019 9:45 am

This is indeed a typical update failure which was 'introduced' latetly due to a too large update. The reason why I created this markplaats post: https://link.marktplaats.nl/m1421349920
You need to recover it. If you want you can do it yourself using the ToonRecovery script, but you will loose any history from the Toon (which is in your case not a problem as I understand). See https://www.domoticaforum.eu/viewtopic.php?f=95&t=12462

Or let mAiden help you :-)
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Re: Update failed

Postby buddybuilder » Tue Jul 16, 2019 3:12 pm

Great guys, thanks for the fast response!
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Re: Update failed

Postby buddybuilder » Sat Jul 20, 2019 10:28 am

mAiden wrote:Hi,

You can send me a PB, will be happy to help you via teamviewer. :)
For this your Toon will need to connect to either a raspberry pi or a USB 3v3 UART.
Otherwise you have to send it to me so i can fix it, or to 1 of the members of TSC who can also make it for you.


I am not able to send a PB yet. Is there another way you can help me out. I have a Toon and a raspberry pi.
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Re: Update failed

Postby Daniel » Sun Jul 21, 2019 8:22 pm

have you already rooted the Toon?
if not, use your PI and the full automatic root script.
then you can restore the Toon.
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Re: Update failed

Postby mAiden » Mon Jul 22, 2019 7:46 am

buddybuilder wrote:
mAiden wrote:Hi,

You can send me a PB, will be happy to help you via teamviewer. :)
For this your Toon will need to connect to either a raspberry pi or a USB 3v3 UART.
Otherwise you have to send it to me so i can fix it, or to 1 of the members of TSC who can also make it for you.


I am not able to send a PB yet. Is there another way you can help me out. I have a Toon and a raspberry pi.


will send you an e-mail via the forum, if you can, you can respond to my e-mail.
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