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Plugwise no information in view
Posted: Wed Jun 16, 2010 7:58 pm
by kdrkdr
I don't get data in the general view from june 15th 14:00 hours. I can see the current usage!
version 2.15 (20100328.0). Am I the only one????
Re: Plugwise from june 15 th. no information in view
Posted: Wed Jun 16, 2010 8:05 pm
by Rene
No, I do not recognize this behaviour.
Re: Plugwise from june 15 th. no information in view
Posted: Thu Jun 17, 2010 10:01 am
by kdrkdr
Rene wrote:No, I do not recognize this behaviour.
I am using Windows 7. I suspect the latest update. Are you using windows 7?
Re: Plugwise no information in view
Posted: Thu Jun 17, 2010 8:16 pm
by Rene
No I am running Plugwise still on WindowsXP.
Re: Plugwise no information in view
Posted: Thu Jun 17, 2010 9:03 pm
by Rene
I realised I had a test set of Plugwise running on Windows7. I checked and indeed the overview show the last results at 15/6 between 13:00 and 14:00.
Re: Plugwise no information in view SOLUTION
Posted: Fri Jun 18, 2010 5:15 pm
by kdrkdr
Disconnecting all circles for a couple of seconds makes the system working again. (told by the helpdesk) All data from june 16 th seems to be lost! @#$%^&*(.
I think PlugWise should warn all customers. Sometimes I do not start the program for weeks and I will not be the only one. If customers discover this bug after weeks they will be very dissatisfied I suppose
I think this is a very serious bug!!!!
Re: Plugwise no information in view. Real solution
Posted: Fri Jun 18, 2010 8:19 pm
by kdrkdr
Installing Source 2.16beta ,
www.myplugwise.com/source/pwsetup_2.16beta.exe Solved the problem. The missing data is visible again!!!