toonnoot wrote: ↑Fri Apr 15, 2022 4:31 pm
So I just got off the phone with helpdesk.
The last told me that they indeed pushed a version out to all toon subscribers.
I told her I missed this update because my toon was offline.
She then said that I need a subscription so that she can log into my toon and manually push the update.
This is not correct. You need to be on 5.49.16 on a Toon1 to be able to start a new VPN connection.
Having a subscription or not is not relevant in this case.
A Toon1 on an older firmware cannot connect anymore to the VPN and Eneco therefor cannot access your Toon anymore.
Unless the Toon already has an active VPN connection from last boot time, but those (unrooted) Toons will have received the new firmware automatically anyway (with our without subscription).
In your case, when the Toon was 'offline' this week, Eneco has no option to get into your Toon anymore,
toonnoot wrote: ↑Fri Apr 15, 2022 4:31 pm
She also said something interesting, that they were preparing to launch another version of the update for non-toon subscribers and that would be made available to these toons (and the ones that weren't auto updated) somewhere in the next few days / week.
This is not correct either. If you haven't got the new VPN keys earlier this week, Eneco cannot push any updates anymore to your Toon.
Remember, unrooted Toons with or without subscription all have received the new firmware this week automatically.
They can only do something perhaps for Toon 1's which didn't get the update but still do have an active VPN connection from last boot time.
Again, this is not a solution for your case.
toonnoot wrote: ↑Fri Apr 15, 2022 4:31 pm
How would this even work technically? Maybe they are creating a bypass server-side for the older toons that haven't been updated to non-vpn'd server?
Like when you access the VPN with a older certificates that it redirects you to some other server, or that you get a notification to call Helpdesk?
Something like that could probably work, but would probably cost a lot of labour hours...
A bypassing server will not work. The openssl application on Toon will refuse to setup a connection with an expired certificate.
Nothing Eneco can do about that remotely in my view, but let them surprise us (for rooted Toons we are investigating workarounds, but unrooted Toons are stuck forever I believe)
Kind regardz,
Toonz