Some broken modules

Post by **Noel** » Wed Sep 30, 2009 1:20 pm

Today one of my SAX'ses sudenly started to make a loud buzzing noise, and a couple of seconds later it started to smell bad!

I still have some "old" broken unit's, and now I'm thinking of getting them replaced/fixed.

Anyone here who might know if Xanura (rip) will still replace "bad" units, and if so, where do I send it to?

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Post by **Edwin2008** » Wed Sep 30, 2009 5:23 pm

i read somewhere that marmitek had takenover the service for old modules

Post by **Herbus** » Wed Sep 30, 2009 5:35 pm

In your situation I would contact Marmitek and ask for/demand the same service level as you used to have with Eaton Holec. For Marmitek a flexible service level would be smart to give the Xanuara products a good start.

Herbus (Jos)

Post by **Noel** » Wed Sep 30, 2009 7:28 pm

I'll give Marmitek a call tomorrow, and I will report back here.

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Post by **Antoon** » Wed Sep 30, 2009 8:32 pm

I have here also a couple of broken Xanura modules.
Send already three emails to marmitek but no response [:(]

- Antoon

Post by **Noel** » Wed Sep 30, 2009 9:54 pm

Someone here who can PM me the phone number that I need to get in contact with the correct person at Marmitek?

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Post by **MindBender** » Thu Oct 01, 2009 10:25 am

I too have a couple of broken modules; My breakdown rate has dropped from 7 per year initially to a stable 4 per year now. I have a couple of spare modules, so I replace them with spares until I can send back the usual 4 modules once a year.
I was already wonderen where to send this year's batch. Marmitek aquired Xanuara, but I didn't buy Marmitek modules. I've bought Holec-Eaton branded modules, from Holec-Eaton. They're the party I did business with and they are resposible for the product and the service it requires. Did you email Eaton on this already?

Post by **Noel** » Thu Oct 01, 2009 10:42 am

The problem is that the unit is a old 2nd hand one.
I'm going to call Marmitek now.. Will be back with a report.

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Post by **Noel** » Thu Oct 01, 2009 2:05 pm

Reply from Marmitek Afdeling RMA<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote">Kan alleen in behandeling worden genomen met een aankoopbewijs.
En de garantie is 1 jaar.<hr height="1" noshade id="quote"></font id="quote"></blockquote id="quote">
I guess I will bin the units.

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Post by **Antoon** » Thu Oct 01, 2009 2:38 pm

So the service is not what it was [:(]
Then I am gonna try it via the company where I work.
Thanks for the info.

- Antoon

Post by **Edwin2008** » Thu Oct 01, 2009 2:48 pm

Hm, ain't it so that you can assume that the lifespan is longer than 1 year and so claim a longer warranty?

Post by **Noel** » Thu Oct 01, 2009 4:16 pm

edwin.. maybe so, but I do not have the receipt anymore..

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Post by **Antoon** » Thu Oct 01, 2009 4:31 pm

Last year I had 5 broken modules and some of them where almost 5 years old.
Someone I bought from marktplaats so I had no receipt.
That was no problem, Eaton give me all new modules for free.

- Antoon

Post by **Noel** » Thu Oct 01, 2009 4:45 pm

Antoon.. I know. Eaton's service was great. I guess that those times are gone now with Marmitek beeing the new owner

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Post by **MindBender** » Thu Oct 01, 2009 4:51 pm

Yes, even I have to admit that Eaton's service was exceptionally good.

I think the legal warranty period for parts installed in your electric installation is A LOT longer than a year. I think it may even be as long as 10 years. But being right isn't the same as getting your rights. And since Marmitek isn't a party in your purchasing agreement you'd better try your chances with Eaton. I don't think they can get away by fending of their duties.