Remote camera access

Post by **armani** » Mon May 05, 2008 10:08 am

Hi,
sorry to ask you high tec guys and girls a simple question.
I have fitted a four camara + dvr system and conected to my broadband, I can view the system on line at home but when I try to view remotly the image is very slow then crashes.
The guy who set this system is no longer able to help.

So I'm asking you high flyers.

Regards

Post by **Bwired** » Mon May 05, 2008 11:07 am

Please tell us more about the system, every system handles differently.

Post by **armani** » Mon May 05, 2008 12:05 pm

Hi, Thanks for the prompt reply,
Well I'm not sure what camaras were used (think they are sony??) but the dvr model 411un genie stand alone, with usb and network, dc 12v.
Foggot to mention that I thought that the installer had run my sysytem though his own server, could cause the problem??

Regards Alan

Post by **Snelvuur** » Mon May 05, 2008 1:18 pm

if it runs through his own server you should still get support. Otherwise if he goes bankrupt, so does your website then.

When reading the manual quicly i do notice it has ethernet and support for software to watch the camera's from a different station. So if that is possible it should also be able as a website. However i dont see any "manuals" online at genie cctv.com

See http://www.geniecctv.com/photos/dvr-411un.pdf , not much info on it. You have any manuals about the device?

// Erik (binkey.nl)

Post by **armani** » Mon May 05, 2008 5:17 pm

Hello Erik,
No manuals to the dvr, I have my own web address, but how do i check if another serve is being used, the camaras are all ok to view local but its the remote is where the problum lies.
Its just something the installer said that using his server was possible.
Regards Alan

Post by **armani** » Mon May 05, 2008 5:22 pm

<blockquote id="quote">quote:<hr height="1" noshade id="quote">Originally posted by armani
 Hello Erik,
No manuals to the dvr, I have my own web address, but how do i check if another serve is being used, the camaras are all ok to view local but its the remote is where the problum lies.
Its just something the installer said that using his server was possible.
Regards Alan
<hr height="1" noshade id="quote"></blockquote id="quote">

Just noticed on logon the screen says (dvr client conection manager,
and my broadband is standard BT home package not buisness.

Post by **Snelvuur** » Mon May 05, 2008 6:12 pm

i think this is more a setting on your router to port forward it to your cctv. I think you just need a good friend with some descent pc knowledge which can come over to take a look at it since there are to many "variables" which could cause this issue.

// Erik (binkey.nl)

Post by **drmacchi** » Tue May 06, 2008 12:16 am

Hi Armani, if your dvr supports dns service, you only need to "open in your router dvr's port (generally 80) then configure in router a free dns service (for example dyndns.org) so you can have a fixed ip instead of your dynamic ip address. You don't need a web server, you dvr will be your own web-server. if it works , you will be able to run your dvr software trough internet. (your dvr has a software interface i hope!) otherwise you need a software like active webcam for example. bye . lorenzo
<blockquote id="quote">quote:<hr height="1" noshade id="quote">Originally posted by armani
 Hi,
sorry to ask you high tec guys and girls a simple question.
I have fitted a four camara + dvr system and conected to my broadband, I can view the system on line at home but when I try to view remotly the image is very slow then crashes.
The guy who set this system is no longer able to help.

So I'm asking you high flyers.

Regards<hr height="1" noshade id="quote"></blockquote id="quote">

Post by **armani** » Sat May 10, 2008 9:47 am

Hi Lorenzo,
This all sounds too technical for me, are there any other options to make it a simple operation.
do you have a voip phone, maybe i could call you
Regards Alan

Post by **drmacchi** » Sat May 10, 2008 10:39 pm

Hi Alan, i don't use voip because italian xdsl line are so bad......., by the way , type in forum-reply which is your router, i'll give you menu instructions if i can find user manual on the web, but the most important thing is: your dvr has lan port , then has web server inside? send me your dvr model too. bye. lorenzo

Post by **armani** » Sun May 11, 2008 9:15 am

Hi Lorenzo, i'll check the info you asked for and reply today, just to let you know that i have access to the camaras on line at home perfectly but when viewed remotly from germany the system is slow to load pics then after a few seconds pictures freeze then crashes. hope this of help.
email later
Regards Alan

Post by **Bwired** » Sun May 11, 2008 10:21 am

Alan,
What kind of ADSL line do you have and the upload speed. I'm sure it has to do with the upload speed of your line. The router is probably alright because you can see the pictures, but slow.

Post by **drmacchi** » Sun May 11, 2008 10:37 am

Hi both, so it seams that your system is already setup. Bwired is right, may be poor upload of your adsl. question: when "it works, at home, you see images pure localy? Try to be "out of home" like in Germany exploring your cams with your web browser, not internal cams utility. Then which browser do you use? Later, may be in the evening, i'm going to burn my Mvagusta tyres..it's sunny here too.

Post by **Snelvuur** » Sun May 11, 2008 11:41 am

Maybe he has a url for us, so we can take ourself a look

// Erik (binkey.nl)

Post by **armani** » Sun May 11, 2008 4:48 pm

Hi, I use a browser set up by the installer, remote dvr browser client 6.3, still think that its running through his server, is the any way of checking this??.
Hey its sunny here in UK this week now thats rare experance.
Hope you have fun with those tyres what car are they fitted too.
Regards Alan